Responsible Gaming

Our Commitment to Responsible Gaming

Gambling Should Be Entertainment Only

At raconte-moi.ca, we believe that gambling should be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Casino games are designed for fun, and the odds always favor the house. Never gamble with money you cannot afford to lose, and always set strict limits before you play.

Age Verification

You must be 18 years of age or older (or the legal age of majority in your province) to gamble in Canada. We strictly enforce age verification on our platform. If you are under the legal gambling age, please do not use our services.

Warning Signs of Problem Gambling

If you recognize any of the following behaviors, you may be developing a gambling problem. Please seek help immediately:

  • Chasing losses: Trying to recover lost money by gambling more
  • Hiding gambling activity: Keeping your gambling secret from family or friends
  • Spending more than intended: Gambling longer or with more money than planned
  • Preoccupation with gambling: Constantly thinking about gambling or your next session
  • Gambling to escape problems: Using gambling to cope with stress, anxiety, or depression
  • Lying about gambling: Being dishonest about the amount of time or money spent
  • Neglecting responsibilities: Missing work, school, or family obligations due to gambling
  • Borrowing money to gamble: Taking loans or using credit to fund gambling activity
  • Failed attempts to quit: Wanting to stop but being unable to control your gambling
  • Withdrawal symptoms: Feeling restless or irritable when not gambling

Self-Help Tools & Responsible Gaming Features

We provide tools to help you maintain control of your gambling:

  • Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
  • Loss Limits: Establish a limit on the total amount you're willing to lose
  • Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
  • Session Time Limits: Set automatic timeouts to pause your gaming sessions
  • Self-Exclusion: Temporarily or permanently exclude yourself from our platform

If you need to use any of these tools, please contact our customer support team or access your account settings.

Get Help – Support Organizations in Canada

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:

Canada-Based Resources:

  • Responsible Gambling Council
    Website: www.responsiblegambling.org
    Leading Canadian organization providing research, education, and resources for responsible gambling
  • Gambling Helpline – Ontario
    Phone: 1-800-387-8000 (Toll-free)
    Available 24/7 for confidential support
  • Problem Gambling Services – British Columbia
    Phone: 1-888-795-6111
    Confidential counseling and support
  • Alberta Gambling Research and Treatment Centre
    Phone: 1-877-GAMBLER (1-877-426-2537)
    Professional treatment and support services

International Resources:

Need Help Right Now?

If you believe you have a problem with gambling, please reach out for help today. Speaking with a professional counselor is free, confidential, and completely voluntary. There is no shame in seeking support—thousands of Canadians receive help every year.

Remember: You are not alone, and recovery is possible.

This Responsible Gaming information was last updated in 2026. For the most current resources and support options in your province, please visit the Responsible Gambling Council website or contact your provincial gambling helpline.